Tixentra Launches FanProtect 2.0 with Enhanced Buyer Guarantees
Our updated FanProtect program now includes real-time ticket verification and instant refunds for cancelled events.
Today we are rolling out FanProtect 2.0 — a significant upgrade to our buyer protection program that sets a new standard for trust and safety in the ticket marketplace.
Key improvements in FanProtect 2.0 include real-time ticket verification at the point of purchase, instant refunds processed within 24 hours for cancelled events, and a dedicated resolution team available 24/7.
We have also introduced a new Seller Trust Score system that rates sellers based on their history, response time, and buyer feedback — giving buyers more confidence when making a purchase.
FanProtect 2.0 is live for all users starting today. We believe every fan deserves to buy tickets with complete peace of mind, and this update brings us closer to that goal.
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